This past weekend there was a coupon that was issued for $75 off of a purchase of $100 or more. The coupon was good through 11-6-11. When we logged in on 11-6-11 the coupon would not go through. One of the orders that my husband had placed has been cancelled and the money refunded. No email, no call, no notification of any kind. I contacted their service rep via chat yesterday. The conversation is listed below. I did inform the agent that I would be putting this on my blog. I am Jeni. Casual Male’s agent is Diana. If you feel you have been cheated by this horrible company also, please share your story.
Diana: Hello, my name is Diana. How may I assist you?
Jeni: I was made aware of the coupon you guys had this weekend that was to expire on the 6th. I went onto the site yesterday to make a purchase for my husband for our upcoming anniversary. Unfortunately it was saying that the coupon was not valid. This is highly disappointing because the expiration date was 11-6-11 not 11-5-11.
Jeni: I can understand that there were many people who were taking advantage of the coupon because it really was a great deal…however to pull the coupon early is false advertising. It is not right that your company did this. I was not able to get on the computer without him around until yesterday when it still should have been active.
Diana: Thank you for contacting us. I apologize for the inconvenience. One moment please.
Diana: Please provide the email address, you received the promotional offer.
Jeni: I did not receive it via email. A friend had the coupon and gave it to me. I am not sure what email address they would have gotten it from.
Diana: Unfortunately, we can not honor the coupon. If you’d like to place an order I can honor 20% off. This is the best that we can do at this time.
Jeni: Well i will be contacting the Better Business Bureau about this. It is horrible that your company chose not to honor a VALID coupon.
Diana: I apologize for the disappointment. Our system flagged only the customers that received an email of this promotional offer. Unfortunately it is no longer valid at this time. I’m sorry.
Jeni: Well i will be contacting a lawyer. This is false advertising.
Diana: Our corporate number is 781-828-9300. Our CEO is David Levin.
Jeni: And the CFO?
Diana: One moment please.
Diana: Thank you for your patience. His name is Dennis Hernreich.
Jeni: Thank you. You know it really is a shame that there are so few places to find quality clothes for plus sized people. We are damn near forced to shop at your store for my husband, but then we are treated like this.
Diana: I’m sorry for the disappointment and inconvenience this matter has caused. Unfortunately we can not honor the discount.
Jeni: That is fine. I am copying this conversation to my very well publicized blog and will let as many people as I know and can get to in the blogosphere and online world know about your false advertising.